1. Order Processing

Orders are normally processed after successful payment confirmation. Processing time may vary depending on product availability, order volume, packaging requirements, quality checks, weekends, public holidays, and other operational circumstances.

2. Shipping Partner

We may use Shiprocket as our shipping/logistics platform and may assign the shipment to a courier partner available through Shiprocket based on destination, serviceability, cost, delivery timelines, and operational availability.

3. Delivery Time

The delivery estimate shown at checkout or provided after dispatch is an estimated delivery window and is not a guaranteed delivery date. Actual delivery time may vary due to destination, courier operations, weather, public holidays, transportation conditions, remote-area serviceability, or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout or otherwise communicated before order confirmation. Promotional offers may provide free or discounted shipping subject to the terms of the relevant offer.

5. Accurate Shipping Address

Customers are responsible for providing a complete and accurate shipping address and a reachable mobile number. The Company is not responsible for delivery failure, delay, or additional charges caused by incorrect, incomplete, or inaccessible address information provided by the customer.

6. Delivery Attempts

The courier partner may make delivery attempts according to its operational procedures. Customers should remain available at the delivery address and respond to courier calls or delivery notifications. If an order is returned because of repeated failed delivery attempts, customer unavailability, incorrect address, or refusal to accept delivery, re-dispatch may be subject to additional charges and product-condition considerations.

7. Order Tracking

After dispatch, tracking information may be made available through the website, email, SMS, WhatsApp, or other communication channels. Tracking information is generated by the logistics/courier network and may occasionally take time to update.

8. Damaged or Tampered Package

Customers are encouraged to inspect the outer package at delivery. If the package appears materially damaged or tampered with, please take photographs/video and contact us promptly. Do not consume any food product that you believe may be unsafe.

9. Undelivered or Returned Shipments

If a shipment is returned to us due to an incorrect address, customer refusal, repeated failed delivery attempts, or other delivery issues attributable to the recipient, please contact customer support. Re-dispatch may be possible subject to courier availability, product condition, and applicable shipping charges.

10. Delivery Delays / Force Majeure

The Company is not responsible for delays arising from events beyond reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, public emergencies, courier network disruptions, technical failures, or other force majeure events.

11. Delivery to Remote or Non-Serviceable Areas

Delivery is subject to courier serviceability. If a location is not serviceable, we may contact the customer for an alternative address or cancel the order and process an eligible refund, as applicable.

12. Contact for Shipping Support

We may update this Shipping Policy from time to time to reflect changes in our logistics arrangements, courier partners, business practices, or applicable requirements. The latest version published on the website will apply to future orders, subject to applicable law.