1. Information We Collect

  • Name, mobile number, email address, billing address, shipping address, and other information provided when you place an order.
  • Order details, products purchased, quantities, transaction amounts, delivery status, and customer-service communications.
  • Payment-related information required to process your transaction. Payment credentials such as card details, UPI credentials, or banking credentials may be processed directly by our payment gateway and are not intended to be stored by us.
  • Device, browser, IP address, website usage, and technical information that may be collected automatically through cookies or similar technologies.
  • Information voluntarily provided through enquiries, reviews, feedback, complaints, or customer support.

2. How We Use Your Information

  • To process, confirm, pack, dispatch, and deliver your orders.
  • To facilitate payment processing, refunds where applicable, and transaction verification.
  • To communicate order confirmations, delivery updates, service notices, and customer-support responses.
  • To prevent fraud, misuse, unauthorized activity, and security incidents.
  • To improve our website, products, services, and customer experience.
  • To comply with applicable legal, tax, accounting, consumer-protection, food-safety, and regulatory requirements.
  • To send promotional communications where permitted by applicable law and subject to available consent or opt-out mechanisms.

3. Payment Information – Razorpay

Payments may be processed through Razorpay or another payment gateway made available on our website. Payment information submitted during checkout may be collected and processed by the relevant payment provider according to its own terms, privacy policy, and security practices. We do not intentionally store complete card numbers, CVV numbers, UPI PINs, internet-banking passwords, or similar sensitive payment credentials on our own systems.

4. Shipping Information – Shiprocket

We may use Shiprocket and its associated courier/logistics partners to fulfil and deliver orders. We may share information necessary for delivery, such as customer name, phone number, delivery address, and order details, with the logistics provider for shipment processing, tracking, delivery, and customer support.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, improve functionality, understand website traffic, support security, and improve user experience. You may control cookies through your browser settings, although some website functions may not work properly if cookies are disabled.

6. Sharing of Information

We may share information with payment processors, shipping/logistics providers, technology and service providers, professional advisers, auditors, government authorities where legally required, and other parties where reasonably necessary to operate our business, fulfil orders, protect our rights, or comply with law. We do not sell customer personal information merely as a business commodity.

7. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We may retain information for as long as reasonably necessary for order fulfilment, customer service, accounting, tax and legal compliance, fraud prevention, dispute resolution, record keeping, and other legitimate business purposes.

9. Your Privacy Requests

Subject to applicable law, you may contact us to request correction or clarification of personal information, raise a privacy concern, or make another lawful privacy-related request. We may request reasonable information to verify your identity before processing such a request.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version may be posted on this website with an updated effective date. Your continued use of the website after an update may constitute acceptance of the revised policy to the extent permitted by law.