1. No General Returns or Refunds

We do not accept returns or provide refunds merely because a customer has changed their mind, ordered the wrong product or quantity, does not prefer the taste, or no longer wants the product. Opened, used, partially consumed, or tampered food products are not eligible for return or refund.

2. Damaged Product on Delivery

If your order arrives materially damaged, visibly tampered with, or in a condition that reasonably raises a product-safety concern, please contact us as soon as possible and preferably within 24 hours of delivery. Please provide your order number and clear photographs/video of the outer package, shipping label, and product.

3. Wrong Product

If you receive a product materially different from the product ordered, please contact us promptly, preferably within 24 hours of delivery, with the order number and photographs of the received product and packaging. After verification, we may provide an appropriate replacement or refund where justified.

4. Expired Product or Material Quality Issue

If you receive an expired product or identify a material quality or safety issue with an unopened product, contact us promptly. Do not consume a product you believe may be unsafe. We may request photographs, batch/lot details, packaging information, and other evidence for verification. Subject to verification and applicable law, an eligible replacement or refund may be provided.

5. Refunds for Cancelled Orders

If the Company cancels an order after receiving payment, the eligible amount will be refunded through the original payment method or another appropriate payment method, subject to the payment gateway and banking process.

6. Refund Processing

Where a refund is approved, the Company will initiate it within a reasonable processing period. The time for the amount to appear in the customer’s bank account, card, UPI account, or other payment method may depend on Razorpay, the relevant bank, card issuer, UPI provider, or financial institution.

7. Shipping Charges

Shipping or delivery charges are generally non-refundable after successful delivery, except where applicable law requires otherwise or the Company specifically approves a refund.

8. Return/Replacement Conditions

• The product may need to be unopened and in its original packaging, where applicable.
• The customer should provide photographs/video and order details when requested.
• Claims should be raised promptly after delivery so that the issue can be investigated.
• The Company may reject claims that are unsupported, fraudulent, caused by customer misuse, or inconsistent with the product’s storage/handling instructions.

9. How to Raise a Refund or Replacement Request

Please include your order number, registered contact details, issue description, photographs/video where relevant, and any other information reasonably requested by our support team.

10. Important Food-Safety Notice

Customers should follow the storage, handling, and consumption instructions printed on the product packaging. We are not responsible for quality deterioration caused by improper storage or handling after delivery where the product was delivered in proper condition.

11. Policy Changes

We may update this Refund & Return Policy from time to time. The latest version published on the website will apply to future orders, subject to applicable law and any rights that cannot legally be excluded.