1. About Our Products

We sell food products, including mukhwas and related food items. Product names, descriptions, ingredients, pack sizes, prices, photographs, availability, and other information are provided for general product information and may be updated from time to time. Minor differences between website photographs and the actual packaging or appearance may occur.

2. Food Product Information

Customers should carefully read product labels, ingredients, allergen declarations, nutritional information, storage instructions, and other information supplied with the product before consumption. If you have an allergy, intolerance, dietary restriction, or other food-related concern, please contact us before purchasing and do not rely only on website photographs.

3. Eligibility and Customer Information

You agree to provide accurate and complete information when placing an order. You are responsible for ensuring that your name, mobile number, email address, billing address, and shipping address are correct and current.

4. Orders and Acceptance

Placing an order constitutes a request to purchase the selected products. We may accept, reject, cancel, or limit an order for legitimate reasons, including product unavailability, pricing or listing errors, suspected fraud, payment failure, delivery limitations, or other operational reasons. If we cancel an order after receiving payment, an eligible refund will be processed through the applicable payment method.

5. Prices and Taxes

Prices are displayed in Indian Rupees (INR). Applicable taxes, shipping charges, discounts, and other charges will be displayed or communicated at checkout where applicable. We reserve the right to correct accidental pricing or listing errors.

6. Payments

Payments may be processed through Razorpay or another payment service provider made available on the website. Your payment may be subject to the payment provider’s terms, security checks, transaction limits, and processing timelines. An order will normally be processed after successful payment confirmation.

7. Shipping and Delivery

Orders may be shipped through Shiprocket and its courier partners. Delivery estimates are indicative and may vary because of courier capacity, weather, public holidays, remote-area serviceability, incorrect address information, customer unavailability, transportation disruptions, or circumstances beyond our reasonable control.

8. Cancellation

Customers may contact us to request cancellation before dispatch. Cancellation is not guaranteed after the order has been packed, handed to the courier, or dispatched. Food products are subject to the restrictions described in our Refund & Return Policy.

9. Non-Returnable Food Products

Because our products are food items, opened, used, partially consumed, or tampered products cannot ordinarily be returned. Food products are generally non-returnable and non-refundable except where a refund or replacement is required by applicable law or approved by the Company under our Refund & Return Policy.

10. Intellectual Property

All website content, including logos, text, product descriptions, graphics, photographs, designs, and other materials, is owned by or licensed to the Company and may not be reproduced, copied, modified, distributed, or commercially used without prior written permission.

11. Prohibited Activities

  • Using the website for unlawful, fraudulent, deceptive, or abusive purposes.
  • Attempting to interfere with website security, payment systems, servers, or other users.
  • Providing false, misleading, or unauthorized information.
  • Using website content or product information for unauthorized commercial purposes.

12. Limitation of Liability

To the extent permitted by applicable law, the Company will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the website or delays caused by circumstances beyond our reasonable control. Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited.

13. Governing Law

These Terms are governed by the laws applicable in India. Subject to mandatory consumer rights and applicable law, disputes may be subject to the jurisdiction of competent courts and authorities in Rajkot, Gujarat.

14. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on the website with the revised effective date.